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Some people might not like the idea but you cannot deny the
fact that making over a 60% cost saving by outsourcing IT development tasks to
foriegn lands attract a large chunk of US companies to consider offshore
outsourcing as their approach to IT solutions. In spite of the in-house
resistance to going offshore, US have managed to shift a significant number of
IT Jobs overseas. Now UK and Australia are also considering the benefits of
going with the offshore model and the trend is in the making
In addition to the cost benefits, shunting tasks such as programming and
application migration to foreign lands frees up in-house staff to work on more
strategic developments. This gives a boost to the overall business and leaves
the business with less botheration.
A new survey conducted by
the Weiss man Center for International Banking at Baruch College and The Paaras
Group (TPG) found that offshore outsourcing (simply called
"offshoring" in the survey) is working for many adopters.
The survey canvassed 38 adopter companies (30 from North America and the
remainder from Europe), of which over 60 percent were banks and financial
services companies. Half of the entire sample space was constituted by
companies with more than $5 billion a year in revenues.
Most (85 percent) of these companies are involved in IT offshoring, with 36
percent outsourcing contact centers and 40 percent offsourcing business
processes. Although the tendency is to think of offshoring as a relatively
recent phenomenon, over a quarter of all surveyed companies have been involved
for over six years. There were no offshore call center adopters, on the other
hand, who had that length of experience.
Regardless of the offshoring
model, the surveyed companies reported an 89 percent satisfaction rate (with 43
percent satisfied "in a major way"). Furthermore, 89 percent also
plan to increase offsourcing (65 percent "in a major way"). A total
of 93 percent of respondents believe that offshoring has grown, while 61
percent believe that the quality of offshoring has improved.
The survey affirms that the primary (94 percent) motive behind offshoring is
cost savings; however, no less than 63 percent of companies said it was about
accessing skilled resources and 51 percent cited improving quality.
Specifically, making offshoring work involves setting up a program management
office (85 percent) which broader success factors involve knowledge transfer
(76 percent) and internal commitment (also 76 percent).
For details read
here.
Globally, companies are becoming increasingly more comfortable with the concept
of offshore outsourcing. They can clearly see the benefits. Costs can be up to
60-70% lower but with a minimum of 30-40% cost saving for any model, work
quality can be on par with that of local or in-house developers, and risks can
be low.
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